1. TCC allocated clinic for pre-paid services
Clients pre-paid services were allocated to the last clinic they visited.
If Clear Skincare Clinics (CSC) Auckland CBD was the last clinic you received a treatment in, your CSC pre-paid treatments (that are not in the excluded treatment list) have been allocated to The Cosmetic Clinic Queen Street.
If CSC Newmarket was the last clinic you received a treatment in, your CSC pre-paid treatments (that are not in the excluded treatment list) have been allocated to The Cosmetic Clinic Newmarket.
If CSC Mission Bay the last clinic you received a treatment in, your CSC pre-paid treatments (that are not in the excluded treatment list) have been allocated to The Cosmetic Clinic Sylvia Park.
2. Auckland CBD, Newmarket, Sylvia Park CSC clients with pre-paid services that The Cosmetic Clinic does not offer
For CSC Auckland CBD, Newmarket, Sylvia Park clients that had prep-paid services for any of the below treatments – you can redeem these at any CSC(Howick, Milford, or Ponsonby):
- Signature Acne Treatments/ Programs
- Hydrafacials
- Renuva Laser Resurfacing
3. Refund Terms and Conditions for CSC Clients
CSC clients with valid prepaid services, wishing to request a refund, will need to contact their local TCC clinic.
- Approved refunds will have a 2 week processing period
- Refunds on valid prepaid services that were purchased at CSC, must be requested prior to 31st December 2024
- No refunds will be provided post the 31st December 2024 for change of mind
- The CSC Customer Service team is no longer available in New Zealand from 14th September 2024
Valid Reasons for Extension
Clients may request an extension on the refund policy for valid reasons. Circumstances that will be considered, but not limited to, are:
Pregnancy/Breastfeeding: Clients experiencing pregnancy or breastfeeding may qualify for an extension.
Medical Conditions: Clients who are prescribed medication that affects their ability to utilise services may request an extension.
Refunds or Extensions Options
Extension Period: An extension for a maximum of one additional year (24 months from the original purchase date) for valid requests.
Refund Options:
Direct Refund to Client: Refunds can be issued back to the client’s original payment method.
Refund to Pre-Paid Credit (PPC): Clients may opt for a refund to their Pre-Paid Credit account for future use. Please note that PPC has an expiry period of 12 months.
Product or Treatment Credit: Refunds may also be applied toward the purchase of other products or treatments that the client is eligible for.
Proof Requirement
Clients requesting an extension or refund must provide appropriate proof of their situation. This may include medical documentation, travel itineraries, or any other relevant evidence to support their request.
4. Package Expiry
Pre-paid packages from Clear Skincare will only be considered valid and accepted, if they are within the 18 month period from date of purchase.
5. Pre-Paid Services / Treatments
CSC clients who have transferred to The Cosmetic Clinic with valid and existing pre-paid services cannot redeem promotional discounts off any pre purchased treatments.
Any ‘Addon’ treatments transferred to The Cosmetic Clinic, can only be booked and redeemed with a primary treatment. If no primary treatment was transferred across from CSC, clients will need to purchase a primary treatment at TCC to utilise their remaining ‘Addon’ treatments.
6. Transfer Terms for Clients
Client packages that have been transferred to a location of The Cosmetic Clinic, are eligible to transfer to another location once, as long as they have not redeemed any prepaid services at the original clinic. The available locations for transfer are:
The Cosmetic Clinic Queen Street
The Cosmetic Clinic Milford
The Cosmetic Clinic Howick
The Cosmetic Clinic Ponsonby
To initiate the transfer, please contact the clinic to which you were originally transferred.
7. CSC Chartwell Clients
Chartwell clients who have pre-paid for the following treatments (that are not part of the TCC offering), can contact TCC Centre Place (centreplace@thecosmeticclinic.co.nz) to request a refund:
- Signature Acne Treatments/ Programs
- Hydrafacials
- Renuva Laser Resurfacing
- Overnight Peel
- Skin Gym Packages
- Q-Switch
- Skin Pen
- Mole Removal
- Skin tag removal
- RF Needling/ RF Skin tightening
- CSC Teeth whitening
8. The Cosmetic Clinic Consent Forms
In order to use your existing pre-paid services and/or your first treatment at any of The Cosmetic Clinics, you will be required to fill in our electronic consent form.
9. Treatment Photos
Photographs being taken before and after each treatment is a mandatory requirement for clients at The Cosmetic Clinic. These photographs will form part of your clinical record and will be used in accordance with The Cosmetic Clinic* Privacy Policy.
The Cosmetic Clinic